Shipping Policy

1. Delivery times

Estimated delivery is 7-15 days, depending on the destination country. The estimate begins once your order ships; customs processing in your country can add extra time.

2. Shipping summary

• Contiguous U.S.: available services, estimated transit, and any charge are shown at checkout.
• Alaska, Hawaii, U.S. territories, and APO/FPO: availability and timing are confirmed at checkout.
• International: available destinations and rates are calculated at checkout; customs charges are not included unless expressly stated.

3. Order processing

Orders are prepared after payment confirmation on business days, Monday through Friday, excluding U.S. holidays. The dispatch estimate appears in checkout and the shipping confirmation.

4. Carriers and tracking

We select an available tracked carrier for the destination and service purchased. Tracking is emailed when the parcel is handed to the carrier.

5. Address accuracy and changes

Review the full address before payment. Contact support immediately if a correction is needed; changes are not guaranteed after fulfillment begins.

6. International orders

Recipients are responsible for import duties, taxes, VAT, brokerage charges, and customs requirements unless checkout expressly states otherwise. Customs processing can delay delivery.

7. Packaging and billing

Orders use protective outer packaging. The checkout or payment statement identifies the billing descriptor before payment where available.

8. Lost, delayed, stolen or damaged packages

Contact support promptly with your order number. For damage, include clear photographs of the package and item. We will review tracking and carrier information and provide an eligible replacement or refund after the claim review.

9. Subscription shipments

Each renewal is prepared for the delivery address on file. Update or cancel before the next billing date to affect the next shipment.

10. Contact

Email support@clascoteronex.com; we generally reply within 1 business day.