Customer care
Shipping Policy
Shipping availability, charges, and estimated delivery timing are shown during checkout before an order is submitted.
Order processing
Orders are prepared after payment confirmation. Tracking details are sent by email when a shipment is handed to the carrier.
Delivery estimates
Delivery estimates are not guarantees and may change because of carrier operations, weather, customs, or address issues. Confirm that your shipping address is complete before submitting an order.
Damaged or missing packages
Email support@clascoteronex.com promptly with your order number and photographs of damaged packaging or contents. For a package marked delivered but not received, first check the delivery location and contact the carrier, then contact us for assistance.
Questions? Email support@clascoteronex.com.
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