Returns & Refunds

1. Our promise in plain English

• You have 60 days from delivery to contact us.
• Changed your mind? Unopened bottles always qualify, and opened or used bottles qualify as long as no more than half (50%) of the product has been used.
• Received a damaged, defective, or incorrect item? We cover the return shipping or arrange a replacement.
• Approved refunds go back to the original payment method within 5 business days after inspection.

2. Quick answers

• Can I return an opened product? Yes. Opened or used bottles are covered as long as no more than 50% of the product has been used. Bottles that are more than half used cannot be accepted for a refund.
• Who pays return shipping? We pay for damaged, defective, or wrong items and send you a prepaid label. For other approved returns, you pay return shipping.
• How long do I have? 60 days from delivery to request a refund.
• When do I get my money? Approved refunds go to your original payment method within 5 business days after we receive and inspect the item.

3. Eligibility

Products may be returned when requested within 60 days of delivery. Unopened and sealed products always qualify. Opened or used products also qualify as long as no more than 50% of the bottle has been used, except where law requires otherwise.

4. How to request a return

Email support@clascoteronex.com with the order number, reason, and photographs when relevant. Wait for return instructions and a return authorization before shipping.

5. Return address

Authorized returns are sent to: 50 Milk Street, 16th Floor, Boston, MA 02109, United States. Do not send an unapproved return; it may not be identifiable or accepted.

6. Damaged, defective or wrong items

Report the issue promptly with photos. After verification, we will arrange an eligible replacement or refund, including appropriate shipping costs.

7. Refund timing and method

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds go to the original payment method. Bank and card processing times vary.

8. Return shipping costs

For approved returns, the customer pays return shipping and original shipping is not refunded. For verified damaged, defective, or incorrect items, we email a prepaid return label or ship a replacement at no cost to you.

9. Subscription orders

Canceling stops future renewals; it does not recall an order already billed or shipped. A renewal order may be returned under the same eligibility rules, including the opened bottle condition of no more than half used.

10. Exchanges and non-returnable items

Eligible exchanges are handled as replacements. Bottles more than half used, unauthorized returns, items outside the 60 day return window, and products damaged after delivery may not be accepted, subject to applicable law.

11. Contact

Contact support@clascoteronex.com before returning any item.