Privacy Policy

1. Who we are

Ronex Cosmetics Inc. is the business responsible for the personal information described in this policy.

2. Information we collect

• Information you provide, including name, email, phone, shipping and billing addresses, order and subscription details, support messages, and reviews or photos you submit.
• Information collected automatically, including IP address, device and browser information, pages viewed, referring URL, cookies, and similar technologies.
• Information from partners, including payment status, delivery status, and fraud-prevention signals. We do not intentionally collect sensitive health information; please do not send medical records.

3. How we use information

• Process and ship orders, administer subscriptions and send service or renewal communications.
• Provide customer support, prevent fraud, secure the website, and comply with legal obligations.
• Measure and improve the website and, only with consent where required, send marketing communications.

4. How we share information

We share information only as needed with payment processors, shipping carriers, website and commerce providers, communications providers, analytics or advertising partners you consent to, professional advisers, authorities when legally required, and parties to a business transfer. We do not sell personal information for money.

5. Cookies and tracking

Necessary cookies operate the store. Optional analytics and advertising technologies are controlled through your cookie preferences. We honor Global Privacy Control signals as an opt-out of sale, sharing, and targeted advertising.

With advertising acceptance, Meta Platforms receives page views, page URLs, IP address, browser/device information and cookie identifiers through Meta Pixel for Facebook and Instagram ad measurement. Automatic events and customer matching are disabled. We do not send customer emails, orders, purchase events or health information to Meta. Account, checkout, contact and URL-parameter pages are excluded.

Advertising tracking stays off worldwide until accepted. Withdraw through Cookie Preferences in the footer to stop further Meta reporting. This browser stores a visitor reference, time, notice version and acceptance/withdrawal history. Clearing browser storage removes these records.

Read the Cookie Policy or submit an opt-out request.

6. Your U.S. state privacy rights

Depending on where you live, you may have rights to know, access, correct, delete, or obtain a copy of personal information; opt out of sale, sharing, or targeted advertising; limit certain sensitive-data uses; appeal a decision; and receive equal service. California residents may exercise rights under the CCPA/CPRA.

• Submit a request by emailing support@clascoteronex.com. We may verify your identity and authority before acting.
• We aim to respond within 45 days, subject to extensions permitted by law. Authorized agents may submit requests with proof of authority.
• In the preceding 12 months, categories may include identifiers, customer records, commercial information, internet activity, approximate location, and inferences. Sources include you, your device, and service providers; purposes and disclosure categories are described above.

7. California residents — CCPA/CPRA notice at collection

This notice applies to California residents and is provided at or before the point of collection, as required by the CCPA/CPRA.

• Categories of personal information collected in the preceding 12 months: identifiers (name, email, phone, postal address), commercial information (orders, subscriptions, returns), internet activity (pages viewed, referring URL, cookies), approximate location derived from IP address, and inferences drawn from the above. We do not intentionally collect sensitive personal information.
• Purposes of collection and use: processing and shipping orders, administering subscriptions, customer support, fraud prevention, website security, legal compliance, and — only with your consent — marketing communications.
• Retention: transaction and tax records may be retained for up to seven years; other information is kept only as long as reasonably needed, as described under Data retention.
• We do not sell personal information for money. Consented advertising technology may constitute sharing under California law. We honor Global Privacy Control signals as an opt-out; reject advertising cookies or submit an opt-out request at any time.
• Your rights: to know, access, correct, delete, and obtain a copy of your personal information; to opt out of sale or sharing; to limit the use of sensitive personal information; and to receive equal service regardless of your choices. To exercise a right, email support@clascoteronex.com; we verify your identity and respond within 45 days, subject to extensions permitted by law.

8. Data retention

We retain information only as long as reasonably needed for orders, support, security, fraud prevention, and legal obligations. Transaction and tax records may typically be retained for up to seven years, after which information is deleted or anonymized where appropriate.

9. Security

We use safeguards including encrypted transmission. Card information is handled by payment processors operating under payment-card security standards; we do not store full card numbers. No method is completely secure.

10. Children

The site is not directed to anyone under 18, and we do not knowingly collect personal information from children.

11. International users

Information may be processed in the United States, where privacy laws may differ from those in your country.

12. Marketing communications

You may unsubscribe from marketing email through the link in each message. If SMS is offered, you may reply STOP; message and data rates may apply.

13. Changes to this policy

We may update this policy as practices or laws change. The Last updated date identifies the current version.

14. Contact us

Privacy requests may be sent to support@clascoteronex.com. We generally reply within 1 business day.